Shipping and Refund Policy

Refund Policy

At Modern Ruth, our goal is to ensure that you are completely satisfied with your purchase. We understand that from time to time, returns are necessary. Here's our refund policy to provide clarity and address any concerns you may have:

30-Day Money-Back Guarantee
If for any reason you are not satisfied with your purchase, you have 30 days from the date of purchase to request a refund. To be eligible for a refund, please ensure the following conditions are met:

  • The item is unused, in its original condition, and in the original packaging.
  • Proof of purchase, such as the order number or receipt, is provided.

How to Request a Refund
To request a refund, please follow these steps:

  1. Contact our customer support team at [email address] within 30 days from the date of purchase.
  2. Provide your order number and a detailed explanation of the reason for your refund request.
  3. Our customer support team will review your request and guide you through the return process.

Refund Process
Once your refund request is approved, the following steps will occur:

  1. You will receive instructions on where to send the item for return.
  2. Please securely package the item to ensure it is protected during transit.
  3. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  4. If the item is determined to be eligible for a refund, we will process the refund.
  5. The refund will be issued to your original method of payment within a reasonable timeframe. Please note that the processing time may vary depending on your payment provider.

Non-Refundable Items
Certain items are not eligible for a refund. These include:

  • Gift cards
  • Customized or personalized items

Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue, either by providing a replacement or issuing a refund.

Contact Us
If you have any questions or need further assistance regarding our refund policy, please feel free to contact our customer support team at [email address]. We are here to help and ensure your satisfaction with your Modern Ruth purchase.

Thank you for choosing Modern Ruth!